Public relations is a strategic communication process that builds mutually beneficial relationships between organizations and their publics, according to the Public Relations Society of America. Small businesses can use public relations tools and techniques to communicate effectively with customers, suppliers, employees, investors and the community. Public relations techniques help businesses market their products and services and they influence attitudes toward the company. Media Information Newspapers, magazines, radio and television are important channels for communicating with customers, investors and the community. If you launch a new product, for example, you can raise awareness and stimulate interest by issuing a press release to newspapers and magazines that reach your target market. When you want to attract investors, send a press release to the business or financial editors of newspapers describing growth opportunities in your market or significant new business wins. I...